Privacy Policy

Introduction

Radial Tire Co. ("Radial Tire Co.," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services. This Privacy Policy explains: What information we collect How we collect and use that information When we may share information with service providers and business partners Your privacy choices and rights How we protect your personal information By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website or services, we may collect the following categories of personal information:

• A. Identifiers Name Email address Phone number Billing address Service address IP address Account credentials (if applicable)
• B. Commercial Information Products viewed or purchased Service appointments requested Transaction history Customer preferences Warranty and return information
• C. Internet and Device Information Browser type Operating system Device information Website usage activity Referring websites Search activity on our website
• D. Geolocation Information We may use general location information derived from your IP address to provide localized inventory, pricing, installer recommendations, taxes, and shipping estimates.

How Your Personal Information Is Collected

We collect information directly from you when you:

1. Create an account
2. Place an order
3. Schedule a service appointment
4. Contact customer support
5. Submit a form on our website
6. Subscribe to marketing communications
7. Participate in surveys, promotions, or giveaways

We also automatically collect certain technical information through cookies, analytics tools, and similar technologies.

Online Purchases and Service Requests

When you purchase products, schedule services, or submit a request through our website, we collect information necessary to process and fulfill your request. This information may include:

1. Contact information
2. Billing information
3. Shipping information
4. Vehicle information provided by you
5. Product and service selections
6. Payment information processed by secure third-party payment providers

We use this information to:

1. Process transactions
2. Fulfill orders
3. Schedule appointments
4. Provide customer support
5. Prevent fraud
6. Communicate order and service updates

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

1. Operate website functionality
2. Remember user preferences
3. Analyze website traffic
4. Improve website performance
5. Measure marketing effectiveness
6. Enhance user experience

Information collected through cookies may include:

1. IP address
2. Device information
3. Browser information
4. Pages visited
5. Website interactions
6. Referral sources

You may manage cookie settings through your browser preferences.

How We Use Personal Information

We may use personal information for the following purposes:

1. Providing products and services
2. Processing transactions
3. Scheduling appointments
4. Responding to inquiries
5. Providing customer support
6. Sending order and service updates
7. Improving website functionality
8. Analyzing website performance
9. Preventing fraud and unauthorized activity
10. Maintaining security
11. Complying with legal obligations
12. Communicating promotions and marketing materials consistent with your preferences

Information Sharing

We may share personal information with trusted third parties when necessary to operate our business and provide services. These parties may include:

1. Payment processors
2. Shipping providers
3. Installation and service partners
4. Website hosting providers
5. Technology support providers
6. Analytics providers
7. Marketing service providers
8. Professional advisors
9. Government authorities when required by law

We do not sell personal information for monetary compensation.

Data Retention

We retain personal information only as long as reasonably necessary to:

1. Provide services
2. Complete transactions
3. Comply with legal obligations
4. Resolve disputes
5. Enforce agreements
6. Protect our legitimate business interests

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any website they visit.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that such information has been collected, we will take reasonable steps to delete it.

Your Privacy Rights

Depending on applicable state laws, you may have the right to:

1. Access personal information we maintain about you
2. Correct inaccurate information
3. Request deletion of personal information
4. Obtain information about how personal information is used
5. Opt out of certain advertising activities where required by law
6. Appeal privacy-rights decisions where applicable

To exercise any available privacy rights, please contact us using the information provided below.

Marketing Communications

You may opt out of receiving marketing emails at any time by:

1. Clicking the unsubscribe link included in marketing emails
2. Contacting us directly

Please note that we may continue to send transactional or service-related communications regarding orders, appointments, recalls, and customer service matters.

SMS Communications

If you choose to receive text messages from Radial Tire Co., we may send:

1. Appointment reminders
2. Order updates
3. Customer support communications
4. Review requests
5. Marketing messages (where authorized)

Message frequency may vary. Standard message and data rates may apply. You may reply STOP to unsubscribe or HELP for assistance.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: Radial Tire Co. Email: info@radialtire.com Phone: 301-585-2740 Website: RadialTire.com